Information for Borrowers

For questions about applying for a total and permanent disability (TPD) discharge or to check on the status of an existing request, please contact the Nelnet Total and Permanent Disability Servicer.

Phone: 1-888-303-7818
Fax: 1-303-696-5250

TDD/TTY: A borrower who is hearing-impaired may Web chat with a representative by clicking on "Chat Now" at the top of this page.

Special Assistance Team: A borrower who has special needs and requires assistance navigating the TPD discharge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.

Email: disabilityinformation@nelnet.net
Web site: www.disabilitydischarge.com
Office Hours:
Monday - Wednesday 8:00 AM to 8:00 PM (ET), Thursday - Friday 8:00 AM to 6:00 PM (ET)

Mail:
U.S. Department of Education
P.O. Box 87130
Lincoln, NE 68501

For overnight delivery:
U.S. Department of Education
121 South 13th Street, Suite 201
Lincoln, NE 68508